Findco — Support
We welcome your questions, bug reports and suggestions about Findco. We usually reply within 2–3 business days.
Email: Send an email · info@lunakreatif.com
Frequently asked questions
How do I cancel my subscription?
If you bought it in the app (App Store), you can cancel it on your iPhone under Settings › Apple Account › Subscriptions; the cancellation takes effect at the end of the current period. If you bought it on findco.ai, cancellation and changes are made on the website under Profile › Subscription.
Is my web subscription valid in the app?
Yes. When you sign in with the same email and password, your plan is active in the app too; a subscription bought in the app is also valid on the web.
My subscription doesn't show on my new phone
Sign in with the same account and tap “Restore purchases” on the Profile › Subscription › See plans screen. The purchase is tied to your Apple Account.
When do my daily credits renew?
Every night at midnight. You can see your remaining credits on the Profile › Subscription screen.
How do I add my Instagram account?
Just type your account's username on the Analytics screen; no password is requested. Your account must be public; posts from private accounts cannot be read. The first scan can take a few minutes.
Can I withdraw my AI consent?
Yes: Profile › Account › AI and your data. Once consent is withdrawn, the AI tools cannot be used until you give consent again.
A piece of content I generated was inappropriate
Tap the “Report” button next to the content and choose a reason; your report reaches our team.
How do I delete my account?
Profile › Account › Delete account. If you cannot access the app, write to [email protected] from your account's email address. What gets deleted is listed in the privacy policy.
Privacy
You can find which data is collected in the privacy policy.